LaTeX.org

The problem has solved by loading cleveref before the publisher's .sty file

A publisher's .sty file defines an appendix command:

%NEW MACRO TO HANDLE APPENDICES
\newcounter{appendixc}
\newcounter{subappendixc}[appendixc]
\newcounter{subsubappendixc}[subappendixc]
\renewcommand{\thesubappendixc}{\Alph{appendixc}.\arabic{subappendixc}}
\renewcommand{\thesubsubappendixc ...