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Okay, Johannes...your answer was totally helpful after all. I decided to be a big girl and try to figure it out. Turns out that reading comments is helpful! In the .bst file there was a note about including the natbib package, so I tried this in my test file and it worked! The citation looks good. I ...

Thanks Johannes. Answers are answers, likable or not. I kinda figured something along the lines of yours. Unfortunately, these documents are provided "as is"...no one to maintain or ask. I'll get a bit more pesky about it and see if I can drum someone up who might fill that role over here. Thanks ...

Hello,

I am writing up my dissertation and have a problem using the dissertation class provided by my university and other students: My references look like
"Jones et al. (2100)Jones,Quantum, and McFly."

The problem goes away when I use a document class that I've used in the past for publication ...