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I don't think it's a problem with a \pagenumbering command. I've tried putting in \setnumber{page}{12} right before the \acknowledgements command, and it doesn't do anything. Are attachments allowed here? I can post the entire template if that would be helpful.

The code dealing with the ...

OK, so I'm trying to figure out the details of a friend's thesis, and we've run into a problem with the table of contents. We're dealing with a standard template. It contains the following code:

\newcommand{\preface}{\chaptertoc{\prefacename}{\prefacename}}
\newcommand{\foreword}{\chaptertoc ...